Our custom order pieces are all offered on a order-in basis and are not stocked at our shoppe. Please note that once placed, the order is non-refundable and does not qualify for exchange. 

Lead times vary for each custom order item. It's important to note that these lead times are approximate and subject to change. If you have any inquiries about our custom order pieces or would like to know leadtimes of a specific product, please reach out prior to placing your order. Most custom order rugs ship direct from our supplier and can take 3-4+ weeks on average. If your item is backordered, we will contact you with an updated lead-time. 

Custom order items include delivery to our shop, and free local pick-up is available. Home delivery can be arranged, additional shipping charges will apply.

For orders being picked up from the warehouse, we offer a 2-week complimentary storage. After that time, storage fees will apply unless a storage agreement has been arranged. Storage fees vary based on size of the order.  

*All custom order items are considered final sale once the order has been placed.

*If you would like information on backorders, leadtimes, and home-delivery costs, please reach out PRIOR to placing your order.